The staff do their job. That is.. They bring you water if you ask.. They answer questions yes or no.. They are unfriendly. Now we understand each other enjoy your flight.. There are other airlines to choose from so you decide. If you have any complaint of the terrible customer service of Malaysian Airline, making sure you also post on their facebook so more people are aware of it.
I just talked to a MAS representative that just misguided me telling a B seat is a window seat until I confronted her that I have the seat map in front of me, and no airline has B seat as a window seat. I am a Malaysian, I would like to be proud of our national airline, but this is embarrassing, the kind of unprofessional customer service they provide.
Reading the below comments clarifies for me how unprofessional and totally incompetent Malaysia airlines are. I completely understand that issues may arise and airlines may need to change or alter bookings or may need to cancel flights but the way the company then provides this information to their customers or assists their customers is abominable. They are completely clueless when it comes to resolving customer complaints. My flight was cancelled from Sydney to London, 4 hours prior to departure, without any apology or reason given.
Following this, I was given a flight the next day to London which I accepted. My bag was then lost. No-one helped me when I arrived in London, no compensation was offered.
Malaysia airlines told me I would have to wait for 6 days to find my bag! Absolutely disgusting customer service for such a well-known airline. Not aware Malaysian airlines would contact us to know more about this issue. I am ready to discuss with Malaysian Airlines. He does not seem to be sure of what he was saying.
Only when I ask for his full name that he said he would check the information but terminate the line prematurely and left me hanging. This was really rude and unprofessional of MAS staff. I regret flying MAS if this is how they handle the customer. Not surprising to read all the bad reviews dated back to a year ago. I emailed Enrich reward programme on Even though i have sent them as requested by them a properly scanned passport, they replied that they are unable to open the attachment!!
It reminded me of my bad experiences a few years ago with luggage being forced opened by unknown, luggage missing, luggage not with flight i am on. MAS, please read through all the bad reviews and improve on them. You are creating bad reputations for yourself if no improvement to services are made. Not surprising. The service as MAS is so freaking bad in my experience too. Lives up to the Malaysia standard. But so expected! What is the point of posting comments here when nobody replies?
Following on my earlier complaint about my delayed baggage in April , I submitted my claims in May after getting someone to respond. Then only in October I was told that the Claims department could not pay as my bank rejected them. I flew to KL on 18th Dec mid day. My humble request to Malaysia Airlines management is to sack those Bangalore staff and bring in your own who will support your brand and promote your brand as you are a reputed airlines.
But because of delay in Malaysia airlines, she missed her flight to Vegas at Singapore. So Malaysian airlines re issued a ticket to Vegas via UK. But in the intenary the return ticket was there. Once malaysian airline took control of ticket United Airlines don't have access to it and it got cancelled automatically.
I need to add my infant details to my ticket, as i was not able to do it while booking. Tried to call the Indian Call center but not able to reach it. I have been talking to agrent regarding refunding my money for tickets booked for Australia as I haven't got my visa yet.
Booking was done, payment accepted through debit card and tickets issued promptly on 27 April, I do not know as to why the airlines used my debit card details and grabbed my money without rendering any service.
Under what circumstances they made use of my debit card details which I honestly transpired to them for booking the tickets once, on a later date. Anyway it is not a fair trade practice. In the result, I was constrained to block and replace my debit card at a cost Rs.
The agony I underwent during the period is unparalleled. Therefore, I do earnestly request you to probe the matter and make good my loses. With regards Sebastian George. I have a confirmed return ticket for 2 to Sydney. Can I convert this complete ticket to open ticket? If not what will be cancellation charges? It is disturbing to note that even after ten days your agent Stic Travels Chennai is still not acting on my request for cancellation of tickets to Melbourne..
I am also not getting clear details on cancellation I decide not to travel your airlines in future nor recommend to others. Worst experience ever The contact number i was given to call,didnt answer my call.. Same has happened with my friend and we are not able to contact airlines help desk. He is helpless in China. From its base in Subang, the company offers services including the sale and distribution of helicopter products and services, and maintenance, overhaul and modification work, logistics support, ground handling and hangarage.
In , Malaysia was appointed the regional helicopter MRO Hub for the Asia-Pacific, as well as the regional completion and delivery centre. An external view of the Airbus Helicopters Malaysia facility, taken from outside its main entrance. Malaysia also is the first export nation for the AM airlifter, with the RMAF taking delivery of its fourth aircraft in This allowed the country to become the first operator to stand up a full squadron.
The RMAF has since become a highly experienced operator of this new-generation airlifter, with the aircraft deployed on various missions including support for humanitarian work in the region. Airbus has been providing space imagery to Malaysia since The plan is to launch the new satellite in It also manufactures parts for Airbus Helicopters.
Strand Aerospace Malaysia is engaged in engineering services, carrying out design and certification analysis of aircraft structures across almost all Airbus aircraft family types including the A Family, A, A XWB, A and AM. SDMK reproduces large assembly jigs for the repair of composite aircraft rudders and elevators for the A and A programmes.
SAE is a Malaysia-based, fully-owned subsidiary of Airbus. The EASA-approved independent maintenance, repair and overhaul MRO service provider specialises in commercial aircraft, engines and components. SAE has two hangars with a combined floor area of some 50, square metres.
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