Device Protection automatically renews each month unless canceled and is billed directly to your wireless account. Enrolled customers may cancel anytime and receive a prorated refund of their monthly fee. Open Enrollment : I agree that by continuing with this transaction, I am representing that my device is fully functioning, without damage including cracked screen , and free of defects.
Bring Your Own Device BYOD : I agree that by continuing with this transaction, I am representing that my device is fully functioning, without damage including cracked screen , free of defects and not lost or stolen.
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Fios Internet. Home Phone. Speed Test. Download My Fios App. Contact us. Sign in. Choose your cart Mobile solutions. Home solutions. Have a phone you love? Line must remain active for 45 days. See vzw. Insurance and device protection - Support Overview. Device protection can help you replace your device if it's ever lost, stolen, damaged or defective after the manufacturer warranty expires. Filter all topics below. Select a Category About device protection. All Topics.
Lost or stolen phone FAQs - Report unauthorized charges Verizon heading Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account. Device Protection Insurance Comparison Chart heading Compare what's included with each Verizon insurance option available for your mobile device.
See pricing, coverage features and deductibles. Protection Options. Get help with replacing your screen protector as needed. Extended Warranty - Defective Device Protection FAQs heading Find out how to extend the manufacturer's warranty and get a replacement if a device has an electrical or mechanical defect.
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Line must remain active for 45 days. See vzw. Page contents. What is Total Mobile Protection? Total Mobile Protection is a device protection option that provides: Coverage for loss, theft and damage including water damage Coverage for post-warranty defects Extended Warranty isn't available in Florida. Total Mobile Protection Multi-Device , which gives you coverage for any 3 eligible lines on your account, and you don't have to choose which lines to cover when you enroll.
If you have more than 3 lines, you can also enroll in additional coverage for up to 7 more lines on your account. Total Mobile Protection Multi-Device for Business , which gives you flexible coverage for any 3 lines on a business account with 3 to 10 lines. Registered lines reopen after 12 months of no claims, allowing you to register a new line, for added flexibility.
Who is eligible for Total Mobile Protection? To be eligible for Total Mobile Protection , you must be a New York customer and enroll either: Within 30 days of one of the following: Purchase a new device and activate it on a new or existing line Bring your own device that meets the following criteria: Is fully functioning, without damage including cracked screens and free of defects Isn't lost or stolen Is activated on a new line not an existing line During an open enrollment period.
Open enrollments aren't guaranteed. How much does Total Mobile Protection cost, and what's my deductible? How do I enroll in Total Mobile Protection? Tap Enroll for the lines you want covered. Select Total Mobile Protection , and follow the prompts. How many claims can I file with Total Mobile Protection?
And if I do switch, can I switch back to single-line protection any time? How do I cancel Total Mobile Protection? Enrolling in multi-device coverage for your account may be better because: You can file claims for any line with an eligible device on your wireless account. When you enroll in Total Mobile Protection Multi-Device, you don't need to decide which lines you want to register when you enroll. This is different than Total Mobile Protection single line coverage, which only provides coverage for that enrolled line.
You get Tech Coach expert support for all the devices on your wireless account. For example, if you have 5 lines on your wireless account, each of those 5 lines will have access to Tech Coach expert support, no matter how many lines have been registered. If you enroll in Total Mobile Protection single line coverage, only that line will have access to Tech Coach support. You can share claims across your registered lines. With Total Mobile Protection Multi-Device, you get 9 shared claims across 3 registered lines not counting screen repair claims, which are unlimited.
For example, if you need to file 9 claims on the same registered line, you can. When I enrolled, I was told that all my lines were covered.
What does that mean? I have more than 3 lines on my account. Is there a maximum number of lines of additional coverage that I can enroll in with Total Mobile Protection Multi-Device? What if I cancel Additional Coverage for one of my lines? How do I file a claim? Enrolling in coverage for your account with 3 - 10 lines with eligible devices may be better than enrolling in coverage for individual lines because: You can file a claim for any eligible line on your account.
You don't need to select which lines you want covered until you file a claim. Once you file a claim, that line is registered in the program. You'll still have your remaining coverage slots available, which you can use for any other eligible line on your account. Plus, a registered line will reopen after 12 months of no claims on that line, allowing you to register a different line when you need to file a claim.
You get Tech Coach support for all devices on your account. If you enroll in for Total Mobile Protection for a single device, you'll only have Tech Coach support for that device. You have a pool of shared claims to use.
If you cover your lines individually, you get 3 claims per line in 12 months, and those claims can only be used for that line. With Total Mobile Protection Multi-Device for Business, you get a pool of shared claims that you can use across any of your registered lines. For example, if you need to file 9 claims on the same line, you can.
The number of claims you may file depends on the number of eligible lines you have on your business account: If you have 3 — 10 eligible lines on your account, you can file 9 shared claims in a month period.
If you have 11 — 24 eligible lines on your account, you can file 33 shared claims in a month period. If you have 25 — 49 eligible lines on your account, you can file 75 shared claims in a month period. If I register all my coverage slots for Total Mobile Protection Multi-Device for Business, how can I get coverage for the remaining lines on my account? Related Topics. File a Verizon insurance claim FAQs. Filing a Verizon insurance device or phone claim is easy! How to replace a lost, stolen or broken phone, tab Learn about options for replacing a lost, stolen or damaged device.
Find out if you qualify for insurance programs or warranty coverage for defective devices. Device Protection Insurance Comparison Chart. Compare what's included with each Verizon insurance option available for your mobile device. Connect with us on Messenger. Visit Community. Top Device Brands.
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